ITIL sample questions & answers & ITIL-F test engine

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NO.1 What BEST defines IT service management?
A. An organization supplying services to only external customers.
B. The resources that are utilized to provide value to customers through services.
C. The implementation and management of quality IT services that meet business needs.
D. The customer of an IT Service provider who defines and agrees the service targets.
Answer: C

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NO.2 What is theBESTdescription of the CSI register?
A. It is a record of all authorised changes and their planned implementation dates
B. It is a record of completed improvements and the relevant customer satisfaction metric
C. It is a record of new services to be approved by a customer, including proposed implementation
dates
D. It is a record of proposed improvement opportunities and the benefits that will be achieved
Answer: D

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Exam Code: ITIL
Exam Name: ITIL V3 Foundation
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Exam Code: ITIL-F
Exam Name: ITIL Foundation
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Posted 2016/12/14 8:57:16  |  Category: EXIN  |  Tag: ITIL bootITIL-F passingEXIN
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