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NO.1 The car maker Henry Ford who said that 'customers could have any colour car they wanted as
long as it was black' was operating in a:
A. Undifferentiated market.
B. Differentiated market.
C. None of the above.
D. Segmented market.
Answer: A

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NO.2 An employee who has the skills to deal effectively in customer facing roles within the business
is called a:
A. Customer focused professional.
B. Trained salesperson.
C. Customer service professional.
D. Effective customer professional.
Answer: C

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Exam Code: CSFX
Exam Name: Customer Service
One year free update, No help, Full refund!
CSFX Actual Test Total Q&A: 165 Questions and Answers
Last Update: 2016-06-20

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